RETURN & EXCHANGE PROCESS FLOW
At TopBrands LLC, we want you to be completely satisfied with your order.
We've created this return and exchange process to make your experience as
effortless as possible!
Unworn or unwashed merchandise can be returned or exchanged within 30
days of the original order date if accompanied by original tags and packaging.
All online order returns, refunds, and exchanges must be made through our
returns process through our customer service team via topbrandsllcus@gmail.com
or you can send us SMS at 202-818-0633.
Please note, any health/wellness items cannot be returned or exchanged.
HOW TO RETURN OR EXCHANGE AN ITEM
To begin the
returns process, please send an email to our customer service support team
at topbrandsllcus@gmail.com with your Name, Order Number, Picture of the
defective product/incorrect item and reason for return/refund.
As soon as we
receive the request, our customer service team will review the order and
will provide feedback within the next 24-48 hours.
If the order
qualifies as approved for return/refund, our team will be sending you a
return label to your email address.
Package your
return using the return label from our customer service team and drop off
at a UPS facility. You need to use the return label sent by our customer
service team. Do not send returns to the original address.
You will be
notified when your return has been received at our warehouse. Once
received, we can do one of the following options:
We can refund your original form of payment in 3-5 business days.
We can send a replacement of the order and have it ready within the next
72 hours
If your tracking number states your order was delivered, but you claim
you did not receive it, we have to rely on the tracking number. We would
require you to provide a claim ID from the local post office and validate it,
as soon as the review is complete, we will be sending you a replacement.
We charge a 30% restocking fee for any kind of custom apparel, flags, and
custom design items.
Have more questions? Reach out to our Customer Support Team, anytime at
topbrandsllcus@gmail.com
REFUND POLICY
Refunds
We do not offer refunds or replacements when customers enter the
wrong shipping address.
We offer refunds if you meet the following:
(1) Items must be sent in the same condition it was received using our return
label that is provided by our customer service representatives.
(2) Email us at topbrandsllcus@gmail.com (Name, Order Number, and any
information of why you are requesting a refund).
We have a 30-day money-back guarantee with a 30% restocking fee. Once
everything is complete, we will process your refund and it make take 3-5
business days to process through your bank.
Do not send your purchase back to the address from which it came.
Returned to Sender
If you provide the wrong address, and your order is returned to us by the
mail carrier, we will
reship it to you. You will need to pay a shipping and handling fee to cover the
costs of reshipping. If you choose not to have us reship the order, we will
refund you, but the refund will not include original shipping costs, priority
processing or insurance. There will be a 30% restocking fee taken out of the
refund as well.
Sometimes these packages are refused by the manufacturer and destroyed by
the postal
carrier. Sometimes they end up lost in transit. In any case in which we do not
receive the
package back, we can provide a 50% store credit towards a new item.
If the correct address is provided, we will reship the order to the same
address free of charge. If you want to change the address, you will need to pay
the shipping and handling fee.
Order Cancellation
All of our products are printed on demand, especially for each customer
at the time that they order. Because of this, we can only cancel or modify
orders within the first 12 hours after purchase. Orders for Apparel, Mugs, and
Ornaments cannot be canceled or modified at all.
Clearance Items
Items sold on clearance cannot be returned or refunded. They may not
include original
packaging. We make no guarantees about the condition of these items.
Warranties
Our standard refund and replacement policy lasts 30 days from the date
your tracking number shows your order was delivered. If 60 days have gone by
since your purchase was received, unfortunately, we can’t offer you a refund or
replacement.
International Shipping
Customs Duties, Taxes, and charges are not included in our base price.
This is a shopper’s responsibility as each country has different Custom Duties
and Laws of Taxation.
For inquiries and any other concerns, you may contact us through the
following
channels:
Email: topbrandsllcus@gmail.com
SMS : ✆ {202-818-0633} {8 AM to 8 PM EST}